Emergency Procedures
Critical procedures for handling platform emergencies.
Emergency Types​
System Emergencies​
- Complete outages
- Data breaches
- Critical bugs
- Performance collapse
Business Emergencies​
- Payment failures
- Mass cancellations
- PR crises
- Legal issues
Outage Response​
Immediate Actions​
- Assess severity
- Activate incident team
- Enable maintenance mode
- Notify stakeholders
Communication Plan​
- Status page updates
- User notifications
- Internal alerts
- Vendor coordination
Resolution Steps​
- Identify root cause
- Implement fix
- Verify resolution
- Document incident
Security Incidents​
Breach Response​
- Contain the breach
- Assess damage
- Notify authorities
- Communicate with users
Security Protocols​
- Isolate affected systems
- Preserve evidence
- Reset credentials
- Audit access logs
Data Recovery​
Recovery Procedures​
- Backup restoration
- Data validation
- Integrity checks
- Service restoration
Recovery Priorities​
- Authentication services
- Core platform functions
- Payment processing
- Supporting features
Payment Issues​
Payment Failures​
- Identify scope
- Contact payment provider
- Implement workarounds
- Process manual payments
Refund Procedures​
- Bulk refund processing
- Credit issuance
- Communication templates
- Reconciliation
Emergency Contacts​
Internal Contacts​
- On-call engineers
- Executive team
- Legal counsel
- PR team
External Contacts​
- Hosting provider
- Payment processors
- Security consultants
- Legal advisors
Post-Incident​
Review Process​
- Incident timeline
- Root cause analysis
- Lessons learned
- Process improvements
Documentation​
- Incident report
- Action items
- Prevention measures
- Training needs